Reviews

Average Rating 4.66 | 370 Reviews

"I love this place, I feel safe especially as a mom. Great staff. Neighbors are quiet. Halls, elevators, and lounges are always clean! I haven’t had a bad experience here at Alexan west."
"Awesome place and better people. They have worked with me to ensure my move in was as easy as possible and hassle free. I would and will suggest to anyone looking to move."
"Staff was great! Great attitude and down to earth. Had no problem accommodating me with my request and finding me the best fit for me. Will definitely recommend!"
"Awesome apartment. Great amenities. And kind staff. One item to improve on is I would like to pay rent with my credit card. I currently have to pay a high fee. Please consider waiving that fee."
"I love it !! Great community very nice place to stay ! Everyone welcomes you with a smile ! I can’t wait to enjoy some fun events. They have a lot of things ."
"Love every bit of it so far. The cleanliness and the all around welcoming attitude is honestly the nicest I’ve ever experienced. Location is great as well."
"Staff is Amazing. Made the move so easy for me! They’re specials were better than any apartment complex I’ve seen in Dallas. Updated appliances, great location and amazing gym. Thanks Alexan West Dallas."
"Jacob helped my sister and I move into this apartment very quickly. We love the apartment complex and are enjoying our new home. Thank you to Jacob and all of the Alexan West Dallas staff!"
"Great place to live. Great location and price. Apartment finishes make it feel modern. I've enjoyed my time here for the past 2 years and going. Would recommend"
"We love the neighborhood. Coming from downtown, the minimal traffic is a big plus for us, but there’s still great places to eat at CityLine. The apartment is beautiful, maintenance could use a little work, but overall everything has been good!"
"I really enjoy living in Alexan West Dallas. I enjoy the resident events. The only downfall is the construction and at times the resemudrnt below me pays their music really loud at inappropriate times... like 4am."
"We are so happy with our apartment! The people working the front desk are absolutely amazing! Thank you Jacob for putting up with our many requests!"
"The community is amazing and the clubhouses are always clean and stocked. Management addresses any issues within the community almost immediately."
"I just moved in a few days ago but am loving my experience so far. Staff could be better about communicating with each other and with new residents, and some of the common areas could be a little cleaner. The dog waste disposal areas are horrible and the smell travels inside the hallways and elevators."
"Awesome place to call home amenities are great location is great close to downtown restaurants and bars. Trinity overlook and park access is close by making a fun day scooters or bimes"
"My experience has changed. There has been some things happening like 2 random fire alarms, one at 2 in the morning, elevator not working for quite awhile, the Luxor mail lockers not working, and some vehicle break-ins. When I first came, I was happy to be here, but now, my enthusiasm has decreased."
"I absolutely love living here, the staff is amazing, the apartment is very cute, great location. The events are very fun and the complex is kept up well."
"The Alexan West Dallas has beautiful apartments, great pool, developing neighborhood, and convenient location. Sometimes there is noise from the Foundry next door, garbage smells in the garage, and construction surrounding the apartments but everything else about the apartments makes up for this!"
"Awesome place so far love it! I don't have any complaints and the staff is amazing! I can't wait to see what the future at the apartment brings!"
"I love living here! The community is nice, quiet, well maintained and secure! I couldn’t ask for a better property to be a resident of! Keep up the good work guys!"
"I love living at AWD!! :) I’ve renewed twice and have had the best living experience! The staff is what sets this place apart! They are friendly and genuinely care."
"I love living here! I only wish some things were a bit more taken care of. For example, I have a small dog and whenever I have gone into the dog washing area to give him a bath, he actually ends up more dirty than he was when he entered. This is because the tub is filled with dog hair that other residents leave behind from larger dogs. Also, since the day I moved in, my garage opener does not open the Yorktown garage entrance. I have done everything I can to make it work including getting it reset at the office 3 times. I finally gave up and never use it."
"Good place to live. I’ve really enjoyed it! Pool and gym is amazing and the staff is always really nice. Maintenance is always fast to fix problems"
"The experience living at Alexan West Dallas has been great. Any time an issuer has come up they handle it in a timely matter and are very nice about it as well. Makes me feel great living here as I am often extremely busy."
"The staff is great. They really know how to take care of the residents. It's a great place to live and hang out with friends and family. I've already recommended this property to several people."
"Good experience living here. Apartments generally clean and friendly staff- nice neighbors. Nice location with new up business starting to pop up. Only problem is parking here- more traffic means less street parking. No other major complaints though, nice community to be a part of."
"Love the location and my apartment home! The bathroom and kitchen appliances couldn’t be more modern!! They keep me here! The sky lounge and resort style pool are added amenities to keep me home!"
"Great location. Great staff as well. The amenities are endless and always accessible. The only downside is construction that’s taking place in the neighborhood causing road closures."
"I haven’t lived here long, but so far I have loved the complex. Great staff, community, and apartments. I will probably stay here for another lease."
"It’s been a great experience! Absolutely the best! I feel like I am at home the way all the neighbors and the staff treats us here!! I have renewed my lease twice because of this!"
"I’ve lived here a month now and I couldn’t be happier, I love the location of my apartment & the layout and amenities are SO nice! The bedroom and closet is spacious and my living room is wonderful!"
"Alexan West has a great community and complex as a whole. Amenities are top notch. The interior design is beautiful. Location is great. You're at the center of the metroplex without being "in" it. Very secure apartments, which is important to me. Only things to consider is that the walls are kind of thin so you can hear neighbors or outside pretty easily AND there's alot of construction around, but that comes with a growing community."
"Great community! Pool is awesome and amities are actually useful and fun. Gym is a great size too. The coffee machines in all three lounges as well as the office are very very nice and always full."
"Our move in experience was wonderful! Edward made us feel so welcome and was available for all questions and concerns. The property is very nice and includes plenty of amenities for fun and relaxation."
"Great Amenities and awesome floor plans! The insides of the apartments are extremely luxurious. However, Parking is usually an issue. Id definitely reccomend a reserved spot."
"Extremely friendly staff who have been very attentive to my move in so far! The units are top-notch and very well taken care of. I'm glad I chose to move into Alexan. :)"
"This is my first apartment and I can honestly say, I am very happy I chose Alexan West Dallas. The staff is super nice and all the events they have are very neat."
"Magament staff is amazing and very professional. Alma sold me on living here during my tour. Very nice apartments as well in a fun area. The gym and pool will be getting a lot of use."
"It’s amazingly , just hate the parking . It’s a clean community. Love the valet trash as an amenity . Wish the pool could have an option to for kid size ."
"Twelve!! Great experience so far. I have just moved in so I haven not had enough time to determine that. However, I can say that so far I am extremely impressed."
"The living experience and amenities have been great so far! We like our new place so much better than our last one and everyone in the front office is so nice!"
"Great community! Great staff! Great service! I recommend Alexan West Dallas for those who want to upgrade their living and be right outside of downtown Dallas."
"So far so good. I've seen so many changes occur within the last year. Its definitely not the property it used to be but, it's still a cool place to live."
"Amazing apartment to live in. The place is kept clean and tidy and the staff are very friendly. This is the only complex I’ve seen so far with a 2 story gym which is cool."
"Been living here since March love the vibe. Gym is awesome. I also enjoy the coffee bar. Next location is the pool. Glad we found this place in the west Dallas community."
"The leasing team is phenomenal, I’m definitely considering to renew my lease, especially since the new team provides excellent services to me each time I have an inquiry."
"Andrew and the staff made the move-in super easy and stress free. Community is clean and quite. Great location, great place to live. Facilities are top notch from exercise room to the pool and common areas are all really nice."
"It's been great! Thank you for having me. I will recommend Alexan West Dallas to other people as well. The staff in the office are so nice and helpful."
"For the last 2 years living here has been nothing less than AMAZING! The staff are great, and ensure all needs are met in a timely efficient manner! The location, amenities and resident and property relationship is almost like family!"
"Awesome staff and amenities, wouldn’t want to live anywhere else and would recommend. Really nice that they hold events for their residents."
"The amenities are pretty solid. The front office crew tries to get the community together with fun activities and get togethers. Maintenance issues are resolved rapidly. The parking is awful."
"I have been in apartment for 1 month. Still have no answer about washer and dryer even if I have talked to multiple people about it. Love amenities, and resident lounges."
"Good so far. My only negative is that the parking spaces are so small, but there's not much you can do about that. Also, you guys should put cameras by the dog park and fine residents who don't pick up after their dogs."
"So far everything is great, the parking spaces are tiny but nothing we can do about that. The staff has been extremely friendly and accommodating"
"Great location and helpful leasing agents. Moving in was very easy and management followed up with me the day after to see how everything went. Would recommend to friends."
"I LOVE ALEXAN WEST DALLAS. MADE ME FEEL RIGHT AT HOME WHEN I WALKED RIGHT IN. HAVE SO MANY OPPORTUNITIES TO MEET NEW PEOPLE AND HAVE FUN!!!!"
"The staff is wonderful and very friendly. The only drawback that I can think of is not having adequate visitor parking. Amenities are super cool and love all the the resident activities."
"Just moved in recently, but it’s been a great experience thus far. The front office staff is very helpful. Community is great as far as residents, amenities, and cleanliness."
"I love it here and haven’t had any problems so far . I plan on renewing my lease and hope to get some of my friends to move here . I love the location ❗️"
"Everyone is friendly and welcoming and it’s a great location, the apartments are very secured; I feel safe for myself and family. There’s a lot of stuff too do."
"So far so good. I recently finished painting my accent wall and I LOVE IT..!!! Can’t wait to finish decorating so I see the finished product"
"Overall great experience , great price for the quality and living space that is offered , would have thought it would be a challenge to move in on the second floor but even so the garage makes it so much easier. My family feels safe and secure here !"
"I’m a very new resident to the community. My first day seeing the property, I applied. The leasing agents as they were incredibly hospitable"
"My experience has been wonderful. The staff is so nice, My apartment is great and they have made moving in so easy. I am so excited about the community events"
"Excellent apartment! Great service! Studio bigger space than i remembered. Lounges and fitness rooms are kept in great condition. Quite, peaceful. Wonderful living here."
"Leasing staff has been helpful from start of application to move in. And the residents are some of the nicest we’ve experienced from any community we’ve lived at."
"Alexan West Dallas is a phenomenal place to live, really enjoy the community! Staff is amazing always working hard to make the place better."
"We have had the best move in process ever! They always followed up, they made sure we were aware of everything we needed, did it with a smile, and made us feel very welcomed. It's rare you find an entire staff that is helpful and so far no complaints!"
"I have thoroughly enjoyed living at Alexan West Dallas, anytime I have had a problem which is rare it has been addressed quickly and taken care of properly. The staff has been extremely helpful with any questions I have had as well."
"Very quiet community with a new 7-eleven close by! We enjoyed our stay there quite a bit but moved closer to our work. Plenty of parking and close to Dallas."
"Great people! Thank you for being so chill and putting your residents first! That is very rare to come by and so greatly appreciated. Always remember we love you!"
"Quiet, well maintained, goof floor plans. I wish the fridges weren't the side-by-side models (freezer's very small unlike the over-under models), but the layout is nice. Maintenance staff has been on point the few times we've needed them. Prices are a little high though."
"The staff has been great ever since I first moved in. The maintenance was not great at first, but has since improved. I do like that there is events sometimes, however, it would be nice if these events or a calendar could be emailed to all of us. I don't use the elevator so I often miss out on events."
"Alexan has always help me. they are very helpful and they are always willing to help (in any situation). I once had a problem with my washer and dryer and they were quick to resolve it. The staff is super friendly and they always have a nice attitude"
"Taking away the visitor parking and changing the entire office staff without notice is a disservice to tenants. For as much as we pay, we need visitor parking. You all should also tell prospective tenants about the chicken shack and the loud music on Friday and Saturday nights."
"I love, love, love, living here. The location is absolutely perfect. I love my spacious apartment. The amenedies are more than perfect for me."
"There are a lot of changes but its still ok here. The events are still ongoing, they have really increased prizes at events which is really nice but come on, a few pizzas would be good too."
"Nice spacious floor plans but I always have an Hvac problem I have problems when I order items and staff could be more concerned with residents problems."
"Great amenities, Floor plans and location. I work in different cities so this property was perfect for me and my everyday commute since is located in the heart of Dallas Tx. Office Staff is great and Maria the cleaning lady is awesome always greet you with a smile and coffee is ready every morning."
"Love the property.... moved in before they were complete! Great floor plans and excellent office staff...great location.... only reason not 5 stars... is parking..."
"my car was broken into at this apartment. i don’t feel safe. the parking garage is very hard to park in due to narrow spaces and driveways. the walls are very thin."
"apartamentos muy recomendable,lugar tranquilo y muy accesible a cualquier parte de la ciudad. el staff es muy cercano y son muy simpaticos. sin duda alguana estos apartamentos es una muy buena opción para alojarse en dallas."
"Great staff, safe, great location! This is definitely an up and coming area with a lot of new shops and restaurants popping up every day. I like how close it is to most major freeways and that it’s strategically located between trinity groves and bishop arts."
"Everyone in the leasing office is amazing. They’re all very attentive and sweet. The environment is peaceful and relaxing. We have had a wonderful experience."
"We’ve had a great experience with the property. From the initial leasing experience, move-in, and now living here a few months. I love the community and area is great."
"The front desk staff made moving into Alexan West Dallas a breeze! The apartments and apartment grounds are very well up-kept. The common areas (pool, dog park, grills, fire pits are all very well up-kept too. While it has only been a month since I moved in, first impressions have been golden and I hope to remain optimistic about this apartment community!"
"love living at alexan very quiet. everyone is so nice I love the amenities. I've only lived here for a couple months and I cant wait to see what activities are planned for summer"
"Just moved in so far so good. Love my location. The coffee bar and the gem are very nice. Once the pool opens then I will check that out. Overall this is a great complex."
"I really enjoy the community and the amenities the apartment has to offer. Great location. Amazing staff. Friendly residents. Very family friendly"
"Living here has been a really great experience. The staff have all been very nice and always willing to help with anything that you need. Maintenance crew is fast and efficient. They are all very easy to get a hold of which is a big deal to me!"
"I like the location. No problems with noise. Lots of amenities. Helpful staff! I do wish they gave more parking passes for residents because there's never a spot for me on weekends in the visitor parking, as I don't have a parking pass because they only give one pass per room, so if you live with more people, you don't get one. But there are always open spaces on the roof of the parking garage! I just can't park there without a pass. I love the gym and all of the little resident lounges. The places is very well kept!"
"The apartment complex has been great. The front desk has also been very helpful, the only knock I would have is the maintenance. I have had a problem with my fridge since I have moved in. They have come in four times and the issue has still not been resolved."
"Live the community and the staff. Kid and fur baby friendly with a really cool vibe for singles too. The only negative is the parking garage. Hate the parking for large cars."
"I think the main thing that my Wife and I love about this apartment is how quiet it really is. From the summer time through the winter, I've never had an issue with loud noise. The staff is always very nice to speak to and very helpful with anything we need. There's always someone in the office if I ever have an issue or question. They're always quick to respond to calls or emails. The events they hold on the property and the food trucks they bring in monthly have been wonderful."
"Overall quiet community, convenient and well maintained amenities. The location is great for the price and the staff is polite, and helpful."
"Being a resident here is great, I just moved a few weeks ago and I haven't ran into any problems. Great location and the staff is super friendly"
"Move in was quick and easy. The office staff are super nice and friendly. The apartment looks great. Now it's time to start exploring the area. Thanks Thalia!!!"
"Catherine was incredibly helpful, attentive and accommodating to my apartmen needs. Then the move-in process was super easy and organized because of the team. The complex is located in an easy easily accessible to everything"
"I love the staff in the office. Thalia, Deborah, and Catherine have amazing energy and make everyone feel welcome! Great culture because of great people."
"Great place to live! Great staff and great neighborhood. Wouldn’t change my experience with th Alexan West for anything in the world! Keep it up"
"I absolutely love my everything about my apartment. The layout and space is everything to me. My favorite part of my place is my walk in closet."
"Everyone I’ve met so far has been friendly and the office staff is very helpful. Apartment complex is clean and I love the fact that The Alexan recycles."
"This is the first time moving out and the apartment and the complex exceeded my expections. Also very helpful and profesional staff. Highly recomended"
"Amazing staff! Always friendly and able to help. I am so lucky to have great people at the community that are a step ahead of me. Very caring and hard working. The first time I’ve seen this at a complex."
"I been living at Alexan West for two months. I love it so far! The neighborhood is always quiet and safe. The apartment complex is also safe and always clean."
"We moved in since June 2017 and so far it has been great! Staff is always courteous and friendly.We love how people clean after their pets. Pet owners respect others that do not have pets and clean after themselves."
"Love this place. Perfect location; close enough to the highways. Just a few minutes Uber ride from uptown/deep ellum. Front office staff are awsome. Look forward to renewing!"
"Office employees are awesome, good events but not as good as they used to be. Same residents win all games/prizes, I would suggest more smaller prizes. Free dog walking and pet of the month doesn’t benefit everyone."
"Love this place so far and the staff is awesome They’re really good at helping out with every email response or maintainence and get back to you very fast"
"The elevator issues and the appearance of the grounds have diminished over time. I love my apartment...but the property has not been kept up to the original standards"
"The staff is amazing and here to help! The amenities exceed expectations and are very well maintained. The apartments are borderline sound proof and they have closet space! The community is kid friendly and caring. My only sudo complaint is the parking spaces in the garage are made for compact cars only it seems. Hard to fit with an SUV."
"Great place to live, staff is friendly and attentive. Complex is clean and well taken care of- we really like our neighbors and the community"
"Todo muy bien. Instalaciones super nuevas y comodas para el dia a dia. El mantenimiento es el adecuado y el trato con el personal muy muy bueno."
"I love living at AWD! The office staff is always so friendly and so helpful. The area is fun and super close to fun areas in Dallas. Would definitely refer a friend!!"
"Everything's great so far!One exception, while moving since we live so close to the elevator,it was out of order.That hindered the moving in"
"I have had nothing but a positive experience living at the Alexan in West Dallas. The facility is up to date, clean, and accommodating. Maintenance is always quick to respond to any issues and the entire staff is friendly and approachable. I am very happy as a resident here!"
"Alexan West Dallas is THE PLACE to live. The staff, the events, amenities, ..all amazing. The resort style pool will make you feel as if you are living at hotel. So beautiful."
"This area is a nice quiet place. The leasing ladies are so nice and friendly, they are the face of the apartments and they do very well with taking care of residence."
"The leasing office was very friendly and helpful from the jump. The apartments are super nice and well kept. The only complaint I have is that parking can sometimes be difficult if you get in late."
"Love living at Alexan! I especially enjoy the community I feel I’ve come to know here thanks to the nice events put on by the staff. This is home :)"
"Wonderful! It’s a great to place to live. Staff is attentive and always professional. The area exterior is always clean and well maintained."
"Great staff. Good location. Small parking spaces. Fun events. The package pick up is so convenient. But overall a pretty good place to live."
"Great staff that is always helpful and attentive. Complex is clean and everyone is very friendly. Great amenities and community events. We really enjoy living here."
"It's a great place to live and socialize. The amenities are nice and some are available to you 24 hrs! I have recommended 2 people so far and look to bring in more. Yeah!"
"Very clean environment, amazingly friendly staff, comfortable living. Ameninties are enjoyable, well kept and highly attractive. Love the fitness area."
"Everyone is so helpful at the Alexan!! This complex has excellent service. I enjoy living at Alexan west dallas! Staff is super friendly and responsive."
"Great Staff! Great Location! Great Deals! I cannot wait to spend the next year of my life here with Alexan West Dallas! The area that the apartments are located in is an up and coming. I've seen the food trucks that they bring in and cannot wait to try them!!"
"So far my experience here has been great the staff is very helpful . When i first applied I explained to the leasing agent (Catherine) my situation and she was very helpful and i was approved the next day. I love the floor plan of my apartment and plan to be here until I buy a home."
"So far, so good! I love the coffee machine. Just divine! I would prefer the maintenance team be more timely and efficient. In my last apartment, they completed jobs within 24 hours. It can take a week to hear back from the maintenance team here."
"The experience was great. I love the area the staff. The amenities. Matinencse is there when you need them. Overall the apartment is great. Thanks"
"Love this community and amenities. But what I love most are the great staffs. From the leasing office to the maintenance. They are friendly, fast at answering questions and quick at fixing minor things."
"The apartment facilities are great, and the apartment room is a perfect size. All the nearby restaurants and shops are an added bonus. The location is perfect since my job is only 10 minutes away. My only complaint would be some noise from neighbors due to the walls being thin. Luckily those complaints are few and far between, so it's hasn't become a big deal."
"I've loved living here. I lucked out and have great neighbors. Parking isn't the greatest and there is some crime in the area, but there are a multitude of positives that make up for it."
"For the most part it has been good. The units itself are very nice and maintanace comes very quickly to fix issues. But the residents are lazy and don’t clean up after their pets. Or leave furniture in the trash room so you can open the door because they don’t want to bring it downstairs. Or pile their trash outside their doors in non valet trash days. But that’s not the apartments fault. It’s the residents being lazy."
"Alexan West Dallas is by far the best apartment complex I've lived in. The facilities are maintained as well as their quality allows for them to be. The neighborhood is growing quickly and offers fun things to do. Most notably, the leasing/front desk staff is amazing. They're proactive in knowing everyone in the community and serving any needs."
"Very nice community with great amenities. Wish there was more grassy areas to walk my dog or a bigger dog park. Also would like to have a bulk trash pick-up available."
"Very quiet community. The gated community was a must for us and we couldn't have found a better place to live. The roads are very spacious along with the apartment complex itself. I never hear my neighbors above me or to the side of me. The apartment is so long that it can take a little while to get to the lounge or other areas, depending on which side of the complex you're on. Sometimes it can feel like an eternity walking, haha."
"I absolutely love living here! The staff has been amazing and super helpful every step of the way. The apartment is beautiful and meets all of of my expectations."
"Everything is great here at the Alexan West Dallas, most first floor units have small yards great for pets, the layout design is very functional."
"This was and has been the smoothest transition. I feel like I am back at college in a dorm. Everyone is so friendly and happy to be here. I love the gym and the resident lounge and even the parking isn’t that bad for Dallas. Being close to Kessler Park and Tacodeli doesn’t hurt either"
"Had a great move in, Love the apartment and the resident community spaces.Also the weight room / fitness center is a much higher quality than other apartments options which is a plus."
"Apartment community aesthetics are nice. Would have preferred to have a much smoother move-in day, however. My apartment unit's tidiness was not up to par during move-in day. My portal payment balance were also very confusing and so far only 1 of all the apartment managers are able to assist me with any issues."
"My experience as a resident at Alexan West Dallas has been positive overall. The community is beautiful and has great amenities. The staff, Thalia and Catherine, are always helpful. Management is friendly. It feels like home here!"
"Really enjoy living in this property! Great location... my apartment home is styled perfectly... The staff is excellent! Parking is the only negative I have."
"muy buen experiencia, el staff muy atento y simpático, gran sitio e instalaciones nuevas y comodas. Hasta ahora ningún problema, y seguro que en el futuro este sitio ira mejorando. Un saludo."
"The Alexan West Dallas is the best property i have been to! The staff is so accommodating and super nice 24/7! They are willing to answer questions and assist as needed."
"The apartments are by far the best apartments I have ever lived at. Their amenities make them stand out far beyond any others. The staff is great too!"
"Alexan West Dallas has the best amenities and the staff is SO nice! On the daily, you can expect free, unlimited coffee (heaven), endless games of pool, air hockey and ping pong and/or a cool, chill night I’m one of their many hang out spots like the hammocks or the roof lounge with the amazing view."
"Great staff - extremely helpful through the leasing and move in process! Clean facility with nice amenities. Great location in close proximity to downtown."
"I have quite a few reasons to lower my rating from 5 stars, but the way they’ve handled all of my concerns deserves nothing less! They have been rockstars and have overcompensated for the mishaps. Not to mention, the community itself is great! They have fun resident events that people actually show up to, plenty of lounging areas, plenty of study space, functional equipment in the gym, plus more. I’m excited about living here now. You can tell the managers really care about the residents."
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