"There’s a lot of room for improvement at this community. Trash is always overflowing outside the trash chutes and dumpsters, gates/doors have been broken since we moved in over a year ago, our car was broken into with no action taken by management, amenities aren’t open normal hours (the 24 hour gym was a major factor in our decision to move here). Package service also needs work, we frequently have packages left at outside our door or in a pile outside the office for anyone to take even though there are package lockers."
"The apartment itself is nice and the location is good, but there are many issues. There has been construction on the roads immediately around the complex for over a year, taking away a significant amount of parking and making driving out of the complex more difficult. Management is unresponsive and issues do not get resolved (for example, I was being charged for the electricity usage of a different unit). There have been problems with theft, break ins, and fire alarms going off at all hours. The parking spots in the garage are narrow and nothing is done when people park over the line taking multiple spaces. They are more interested in getting new residents versus keeping current residents."
"It’s was alright moving in but I still need my water filter replaced. It shows that it needs to be changed and i haven’t been here a month. It’s been a week so far since I’ve requested that it get replaced."
"The move in process went very smooth the office staff is really nice and always there to answer any questions. Ariel and Chase made my move in process one to remember. So far everything is going great."
"So far it’s been great. When thinks are needed to be fixed they are always done in a timely manor. The only thing they need to get better on is the lease renewal process and be reasonable with expectations as far as giving you enough time or taking an email as word for renewal as one might not be able to sign when under the weather. Great so far and looking forward to another year."
"It's average. The ammendities are good, the parking sucks and people break into your cars or steal them. The maintenance guys put the dumpsters in front of the gate so you can't get into the parking garage at certain times of the day. They put speed bumps in front of the gates so it takes longer to get through the gate and it closes on your car."
"This property is perfectly located within the City of Dallas .... conveniently located to Bishop Arts, Downtown Dallas and Trinty Groves. Modern apartments with stainless steel appliances. Weightroom, valet laundry service, resort style swimming pool and view of downtown Dallas."
"Great so far. Love the pool. Love the apartment. The only thing is things don't get fixed as quickly as I hope. The elevator closest to my apartment has been broken for a while. On a positive note, it forces me to take the stairs - great mini workout."
"This apartment complex has gone down. The neighborhood is no longer safe. The complex is no longer as clean as before.
I used to love this complex because people and staff were so friendly and I felt that I was getting bang for my buck with amenities, however since COVID-19 most of not all amenities were closed, however rent cost were not lowered if amenities were restricted.
Hopefully after covid the life of the complex will return"
"The Alexan West is a great place to live. Its location is close enough to wonderful restaurants and shopping, yet outside of the congestion of downtown.
I have also always felt same and secure. The residents are friendly and inviting despite the pandemic.
If I had a complaint, it would be the need to increase the maintenance and cleaning staff to make sure the interior halls are clean and sanitized and the amenities are functioning and available."
"Great apartment with amazing amenities. It is very quiet for the area and the staff are usually on it when you request something. Great choice to use for people who want the downtown life but not the traffic."
"I am enjoying my apartment the only thing that bothers me are the bugs bites i get when i sit in my back patio area as well as the tin building where i see rats crawl across the edges ?? As far as my apt i would like something a little bigger ."
"Welcome was great, move in day was an ease, staff is friendly and welcoming. There's no complains on my side. Very content with our experience will definitely recommend to anyone in need of a new home."
"Our last two years at Alexan have been wonderful! It’s such a beautiful and nice place to live. The staff are so helpful. We love the maintenance workers, they are always so kind when they come to fix something! We’re glad we picked Alexan for our first apartment together!"
"This community is amazing from the residents events to the team. They’ve made our stay here awesome. There has been a few switches in the team but that’s fine cause the new team has been great too. The only reason why this is a 4 star & not 5 is because of the construction outside"
"This will be my third year at the alexan. I am actually home a lot more now due to covid and working from home. I appreciate how quiet the community is during the day and I am super thankful the gym is open. Just wish there were paper towels in the gym when there are no wipes available"
"I’ve been here since January, so far so good! The staff is very courteous and listen to every concerns that I may have! One thing I’m missing during this pandemic is getting to know my neighbors at the monthly gatherings! Praying that everyone stay safe and protected so we can get back to where we use to be!💕"
"This community made a lot of claims and promises when we moved in that just aren’t true. Safety isn’t a priority, neither is cleanliness, the entire complex constantly smells like sewage, and my vehicle was just broken into."
"The unit, amenities, and apartment itself is great. The location is getting better as far as construction goes, but it's also close to areas such as Trinity Groves, Downtown, and Deep Ellum. I wish the maintenance and office associates were quicker in responding to concerns but it's understandable as covid has been slowing down some processes."
"I’ve lived here for 2 years now and it has really been a good experience. The few times things have needed to be replaced they were taken care of quickly and the front office team is very helpful when needed."
"Overall, it's been a pleasant experience living here and we enjoyed the space, amenities, and the neighborhood. Unfortunately, the noise level at times was loud and inconvenient, especially in the game room during late hours and our upstairs neighbor. Sometimes the parking garage was full of cars that did not have resident stickers so that was unfortunate."
"I love Linsey Williams, the property manager. She has been a life saver in her understanding of how COVID-19 pandemic has affected me and my financial situation. Thank you for your continued generosity."
"We have enjoyed living in this community. Aside from the currently pandemic it’s been nice. The amenities are always so clean and organized. Not too many friendly residents here in my opinion, but the leasing office customer service is great! They are friendly & helpful."
"Location and convenice are excellent. I love the layout of my apartment and the amenities! My bathroom has the shower/tub combo and the highlight of my apartment. new apartments across the street block my view of downtown and the bridges so not happy about that!"
"Great amenities, and the community members are wonderful. However, I'm uncomfortable with the fact that we have regular break ins. Moreover, every time, we get the same form letter email, so it doesn't really feel like the property managers do anything to actually prevent future events."
"This is a good place to live...really quiet. I can’t wait to see what the area develops into. The area will be worth a lot more once it’s all finished so I suggest you move in before the summer of next year."
"This place is only as good as it’s managed! And management rocks it! I love the community functions! Pizza parties, holiday parties, taco nights, food trucks!!! And I haven’t gotten down to the fabulous pool yet! I literally feel like I’m on a continuous vacay!"
"Everything is great. I just gave four stars because sometimes there are issues with mail and trash. Mail sometimes takes forever before it is actually the box and if I have extra trash on the side of the box it doesn’t get taken."
"Usually relatively quiet complex in an ever changing and growing neighborhood. Walking distance to some great restaurants etc. Parking has been a little hard due to street construction. Management and staff have always been good to us- always friendly and helpful. We’ve lived here three + years now."
"The Alexan West is a vibrant and beautiful apartment community on the edge of Downtown Dallas. I love our office staff who go above and beyond being available to the needs of the residents. The monthly social events and activities are an added treat! And the amenities here are fantastic!"
"Fast turn around for work orders is outstanding. Very nice staff. Ammenties are amazing. Free wifi is a plus. No noisy neighbors. I never have to look for parking. The gym is two story and I never have to wait on a machine. I like the fact that there are cold towels to wipe off after yoga. The pool area is so nice."
"This is the best apartment ever it has the best games the best view of dallas and the skyline it has so many fun games and stores and food near the apartment. this has been the best 6 months of my life!!"
"2 days ago
***Update: 02/05/2020: It would be of a disservice to everyone who reads and relies on reviews like I do if I were to not be completely honest. I dropped it down from 5 stars to 3 again. This in part has to do with two cars being stolen by the first ramp wherever that is so you want to avoid living/parking there for sure. This is the second email notice received since I’ve moved here and I haven’t even been here a month!***
It’s confusing because the person who came up with the garage ramp number signs didn’t think it through because of the split levels. You can’t tell delivery people to go to the 3rd floor ramp because there’s TWO 3rd floor signs on separate garage ramp levels. There’s a lot of going back and forth asking are you by the call box or are you by the sign without the call box? Major fail and confusion havoc! Along with the stolen cars, this is the part that is a very strong con of living here.
I just moved in here a few weeks ago. My honest opinion is as follow:
Leasing agents are very helpful and extremely friendly. At least the ones that I’ve dealt with or put up with me. You do have to keep on following up to get things done but it is what it is.
The complex itself is relatively safe but parking is packed if you’re on the 3rd floor. It’s a big complex so get ready to spend an extra hour or two to pay extra for your movers because the elevators are far due to the construction on the street. Parking in the street is always taken for visitors and this isn’t a visitor friendly apartment when it comes to parking.
Maintenance is super quick and the gentleman is always professional to get the requests fixed.
This complex is not visitor/delivery friendly as you have to get out of your apartment to go get things like pizza delivery because they can’t enter into the complex without a key fob from the garage. It is very inconvenient if your apartment is far from the garage. Secondly, it’s not fully closed out so you will feel the chill when it’s cold outside in the hallways and heat in the summer. However, I did find out there’s a call box on the third floor that people can be buzzed in so there are ways around this. The ramp/stair signs has to be changed because it’s very confusing telling people to come to floor 3 sign door when there’s another floor 3 sign in another ramp below. So yeah, lots of walking to open the wrong doors for deliveries when they can’t get in. I give up often and tell them to either enter the leasing office when it’s open or just leave it in there for me to walk down to retrieve.
They do promote the complex and engage resident with different social events and Facebook giveaways often. There’s always a schedule posted in the elevator letting us know. Amenities are nice, gym is very modern and everything works. The apartment itself is very spacious and there’s not that much noise except for some ghetto residents yelling and talking loud everyone now and then. You’ll hear music being played because the walls are thin and luckily my neighbor knows when to turn it down when night time approaches."
"Every step of the way of me moving in went so well all due to the staff. Every question I had was answered right away and I was always able to get in contact with the leasing office with any problems."
"So far my experience living here has been good. The people with the loud music going in and out of the gate early morning and late night could be more considerate, but I understand that isn't something the mgmt team can control."
"Didn't get all of the keys, paperwork or a trash can when I moved in, but the front desk team was quick to remediate the situation. So far I've really enjoyed living here and I am looking forward to the next few months."
"Great community, I’m a transfer from another property. Although there’s not washer and dryer included I’m still satisfied with my choice. The staff is much friendlier than my past experiences with other apartment’s staff!!"
"The team in the front office has really been a joy to work with and has made it easy anytime I’ve needed anything. Loving the events the have done recently, I missed the pancake breakfast but will be catching the next one!"
"I absolutely love living at Alexan West Dallas. The property is great, always clean and looking great. The office staff is the best I have ever had, always so helpful and kind. Any service repair is done quickly, although few and far between!"
"Everything is great! The only thing I do wish was improved was the speed of work orders, and well parking is super tight sometimes it’s hard to adjust yourself correctly and still be courteous to others"
"Pretty great experience up until now. The construction presents challenges but overall things have been nice here. The staff is super nice and they do a really great job of keeping residents as happy as possible."
"I do love the staff here at Alexan West Dallas. However, the parking situation has gotten horrible inconvenient. Other than that, the overall vibe here at Alexan West Dallas is very relaxing and enjoyable."
"So far so good other than valet trash. Many people on the first floor do not use the valet trash bin. They also leave their trash bags open. The first floor is very dirty and always smells because the valet trash rules are not enforced."
"Alexan is cool so far. The residents all seem really nice. I am hoping management will be able to promote more of a community and family feel, where the residents participate more in community events and look out for each other. There is one manager who could be more personable and friendly. Also something needs to be done about the mess that comes with the valet trash, and monitoring residents who allow their dogs to urinate/defecate in the elevators and breezeways and leave it there for days."
"Despite the ongoing street construction, Alexan West Dallas is a lovely place to live. The apartments are up to date and the complex is clean. It is close to the growing Bishop Arts district while also being a short drive away from downtown."
"Great management, amazing location & even better amenities.
Issues are handled accordingly and management wastes no time, the community is always aware of what’s going on in & around our community, which I love!"
"The experience here has been great, The front office has been extremely helpful with any questions that arise. They have really kept us informed regarding the unfortunate construction that has been going on. I have thoroughly enjoyed living here."
"So far, so good. Love the complex and amenities that Alexan West Dallas has to offer. Everything was very seamless moving in as well. Could have used a bit more communication proactively but overall still happy with the move in process!"
"Loved it ! So awesome to have lived at these apartments.. I honestly don’t think anything bad. I wish they didn’t gentrify the area .. the cost of living became too expensive. Other than that seemed pretty great from the area it was in."
"Great promotions. Affordable pricing. Convenient location. Well maintained grounds. Offers everything I was looking for in terms of amenities including covered parking at no extra cost. Staff has always been very nice and happy to help."
"I should start by saying I just moved in. Though I LOVE my apartment, it is spacious and the price is right...my move-in experience was not that great. I came in on my lunch break to get my key after signing my lease - and it didn't work. Well I called down to office to inform that my key did not unlock my door - and was told it would be fixed. Around 3PM I realized I wouldn't make it back before the office closed at 5:30 and asked for emergency maintenance's number. Around 3:30 I got an email stating that my door was now working properly. I thanked the staff and went about my day.
Well when I arrived at 6PM - my door was still NOT WORKING. I emailed the staff 4 times with no response. The movers were arriving in the morning and I had no access to my unit. Feeling frustrated - i just left. I decided to try social media - and sure enough the office manager Linsey reached out through Instagram and got me in! Though I loved how helpful she was after hours...I kind of wish someone would have verified my key worked prior to move-in.
Also, in all my past apartments - I have received a "welcome packet" that highlights information about the property. Trash pick-up, pool times, etc. I received an envelope with my pool bands and that was it. My mailbox key wasn't ready upon arrival either.
I was also promised a $500 gift card if I leased within 24 hours of viewing. And when I moved in - I was told this must be completed withing Community Rewards and would take over a month.
I just haven't been happy with my move in process - I really wanted to take some time to really thank Linsey and Jacob. I really appreciate how they attempted to help in a pretty crummy move-in.
If you are considering the property - I would recommend...but would give your move-in process a few days."
"I really enjoy living here. The staff is very friendly, understanding, and punctual. It always stays clean and fresh around the party rooms and lounge areas. I really enjoy the amenities and how close they are to my apartment."
"Been a resident going on two years now. Love the location and the amenities. Since moving in I have participated in many events and have come to look forward to annual events, like the annual summer pool party, the Halloween pumpkin painting event, Friendsgiving and much more. People comment on how resort like the apartment complex is and love the design and layout of our apartment."
"Overall, the experience has been great. The community is clean and quiet. The maintenance is quick and friendly. There are cool events every month. We love our apartment and really enjoyed living here."
"Staff is Amazing. Made the move so easy for me!
They’re specials were better than any apartment complex I’ve seen in Dallas. Updated appliances, great location and amazing gym. Thanks Alexan West Dallas."
"We love the neighborhood. Coming from downtown, the minimal traffic is a big plus for us, but there’s still great places to eat at CityLine. The apartment is beautiful, maintenance could use a little work, but overall everything has been good!"
"I really enjoy living in Alexan West Dallas. I enjoy the resident events. The only downfall is the construction and at times the resemudrnt below me pays their music really loud at inappropriate times... like 4am."
"I just moved in a few days ago but am loving my experience so far. Staff could be better about communicating with each other and with new residents, and some of the common areas could be a little cleaner. The dog waste disposal areas are horrible and the smell travels inside the hallways and elevators."
"My experience has changed. There has been some things happening like 2 random fire alarms, one at 2 in the morning, elevator not working for quite awhile, the Luxor mail lockers not working, and some vehicle break-ins. When I first came, I was happy to be here, but now, my enthusiasm has decreased."
"The Alexan West Dallas has beautiful apartments, great pool, developing neighborhood, and convenient location. Sometimes there is noise from the Foundry next door, garbage smells in the garage, and construction surrounding the apartments but everything else about the apartments makes up for this!"
"I love living here! I only wish some things were a bit more taken care of. For example, I have a small dog and whenever I have gone into the dog washing area to give him a bath, he actually ends up more dirty than he was when he entered. This is because the tub is filled with dog hair that other residents leave behind from larger dogs. Also, since the day I moved in, my garage opener does not open the Yorktown garage entrance. I have done everything I can to make it work including getting it reset at the office 3 times. I finally gave up and never use it."