"For the last 2 years living here has been nothing less than AMAZING! The staff are great, and ensure all needs are met in a timely efficient manner! The location, amenities and resident and property relationship is almost like family!"
"Good so far. My only negative is that the parking spaces are so small, but there's not much you can do about that. Also, you guys should put cameras by the dog park and fine residents who don't pick up after their dogs."
"Overall great experience , great price for the quality and living space that is offered , would have thought it would be a challenge to move in on the second floor but even so the garage makes it so much easier. My family feels safe and secure here !"
"We have had the best move in process ever! They always followed up, they made sure we were aware of everything we needed, did it with a smile, and made us feel very welcomed. It's rare you find an entire staff that is helpful and so far no complaints!"
"I have thoroughly enjoyed living at Alexan West Dallas, anytime I have had a problem which is rare it has been addressed quickly and taken care of properly. The staff has been extremely helpful with any questions I have had as well."
"Quiet, well maintained, goof floor plans. I wish the fridges weren't the side-by-side models (freezer's very small unlike the over-under models), but the layout is nice. Maintenance staff has been on point the few times we've needed them. Prices are a little high though."
"The staff has been great ever since I first moved in. The maintenance was not great at first, but has since improved. I do like that there is events sometimes, however, it would be nice if these events or a calendar could be emailed to all of us. I don't use the elevator so I often miss out on events."
"Alexan has always help me. they are very helpful and they are always willing to help (in any situation).
I once had a problem with my washer and dryer and they were quick to resolve it.
The staff is super friendly and they always have a nice attitude"
"Taking away the visitor parking and changing the entire office staff without notice is a disservice to tenants. For as much as we pay, we need visitor parking. You all should also tell prospective tenants about the chicken shack and the loud music on Friday and Saturday nights."
"Great amenities, Floor plans and location. I work in different cities so this property was perfect for me and my everyday commute since is located in the heart of Dallas Tx. Office Staff is great and Maria the cleaning lady is awesome always greet you with a smile and coffee is ready every morning."
"apartamentos muy recomendable,lugar tranquilo y muy accesible a cualquier parte de la ciudad. el staff es muy cercano y son muy simpaticos. sin duda alguana estos apartamentos es una muy buena opción para alojarse en dallas."
"Great staff, safe, great location! This is definitely an up and coming area with a lot of new shops and restaurants popping up every day. I like how close it is to most major freeways and that it’s strategically located between trinity groves and bishop arts."
"The front desk staff made moving into Alexan West Dallas a breeze! The apartments and apartment grounds are very well up-kept. The common areas (pool, dog park, grills, fire pits are all very well up-kept too. While it has only been a month since I moved in, first impressions have been golden and I hope to remain optimistic about this apartment community!"
"Living here has been a really great experience. The staff have all been very nice and always willing to help with anything that you need. Maintenance crew is fast and efficient. They are all very easy to get a hold of which is a big deal to me!"
"I like the location. No problems with noise. Lots of amenities. Helpful staff! I do wish they gave more parking passes for residents because there's never a spot for me on weekends in the visitor parking, as I don't have a parking pass because they only give one pass per room, so if you live with more people, you don't get one. But there are always open spaces on the roof of the parking garage! I just can't park there without a pass.
I love the gym and all of the little resident lounges. The places is very well kept!"
"The apartment complex has been great. The front desk has also been very helpful, the only knock I would have is the maintenance. I have had a problem with my fridge since I have moved in. They have come in four times and the issue has still not been resolved."
"I think the main thing that my Wife and I love about this apartment is how quiet it really is. From the summer time through the winter, I've never had an issue with loud noise. The staff is always very nice to speak to and very helpful with anything we need. There's always someone in the office if I ever have an issue or question. They're always quick to respond to calls or emails. The events they hold on the property and the food trucks they bring in monthly have been wonderful."
"Catherine was incredibly helpful, attentive and accommodating to my apartmen needs. Then the move-in process was super easy and organized because of the team. The complex is located in an easy easily accessible to everything"
"Amazing staff! Always friendly and able to help. I am so lucky to have great people at the community that are a step ahead of me. Very caring and hard working. The first time I’ve seen this at a complex."
"We moved in since June 2017 and so far it has been great! Staff is always courteous and friendly.We love how people clean after their pets. Pet owners respect others that do not have pets and clean after themselves."
"Office employees are awesome, good events but not as good as they used to be. Same residents win all games/prizes, I would suggest more smaller prizes. Free dog walking and pet of the month doesn’t benefit everyone."
"The staff is amazing and here to help! The amenities exceed expectations and are very well maintained. The apartments are borderline sound proof and they have closet space! The community is kid friendly and caring. My only sudo complaint is the parking spaces in the garage are made for compact cars only it seems. Hard to fit with an SUV."
"I have had nothing but a positive experience living at the Alexan in West Dallas. The facility is up to date, clean, and accommodating. Maintenance is always quick to respond to any issues and the entire staff is friendly and approachable. I am very happy as a resident here!"
"Great Staff! Great Location! Great Deals! I cannot wait to spend the next year of my life here with Alexan West Dallas! The area that the apartments are located in is an up and coming. I've seen the food trucks that they bring in and cannot wait to try them!!"
"So far my experience here has been great the staff is very helpful . When i first applied I explained to the leasing agent (Catherine) my situation and she was very helpful and i was approved the next day. I love the floor plan of my apartment and plan to be here until I buy a home."
"So far, so good! I love the coffee machine. Just divine!
I would prefer the maintenance team be more timely and efficient. In my last apartment, they completed jobs within 24 hours. It can take a week to hear back from the maintenance team here."
"Love this community and amenities. But what I love most are the great staffs. From the leasing office to the maintenance. They are friendly, fast at answering questions and quick at fixing minor things."
"The apartment facilities are great, and the apartment room is a perfect size. All the nearby restaurants and shops are an added bonus. The location is perfect since my job is only 10 minutes away. My only complaint would be some noise from neighbors due to the walls being thin. Luckily those complaints are few and far between, so it's hasn't become a big deal."
"For the most part it has been good. The units itself are very nice and maintanace comes very quickly to fix issues. But the residents are lazy and don’t clean up after their pets. Or leave furniture in the trash room so you can open the door because they don’t want to bring it downstairs. Or pile their trash outside their doors in non valet trash days. But that’s not the apartments fault. It’s the residents being lazy."
"Alexan West Dallas is by far the best apartment complex I've lived in. The facilities are maintained as well as their quality allows for them to be. The neighborhood is growing quickly and offers fun things to do. Most notably, the leasing/front desk staff is amazing. They're proactive in knowing everyone in the community and serving any needs."
"Very quiet community. The gated community was a must for us and we couldn't have found a better place to live. The roads are very spacious along with the apartment complex itself. I never hear my neighbors above me or to the side of me. The apartment is so long that it can take a little while to get to the lounge or other areas, depending on which side of the complex you're on. Sometimes it can feel like an eternity walking, haha."
"This was and has been the smoothest transition. I feel like I am back at college in a dorm. Everyone is so friendly and happy to be here. I love the gym and the resident lounge and even the parking isn’t that bad for Dallas. Being close to Kessler Park and Tacodeli doesn’t hurt either"
"Apartment community aesthetics are nice. Would have preferred to have a much smoother move-in day, however. My apartment unit's tidiness was not up to par during move-in day. My portal payment balance were also very confusing and so far only 1 of all the apartment managers are able to assist me with any issues."
"My experience as a resident at Alexan West Dallas has been positive overall. The community is beautiful and has great amenities. The staff, Thalia and Catherine, are always helpful. Management is friendly. It feels like home here!"
"Alexan West Dallas has the best amenities and the staff is SO nice! On the daily, you can expect free, unlimited coffee (heaven), endless games of pool, air hockey and ping pong and/or a cool, chill night I’m one of their many hang out spots like the hammocks or the roof lounge with the amazing view."
"I have quite a few reasons to lower my rating from 5 stars, but the way they’ve handled all of my concerns deserves nothing less! They have been rockstars and have overcompensated for the mishaps. Not to mention, the community itself is great! They have fun resident events that people actually show up to, plenty of lounging areas, plenty of study space, functional equipment in the gym, plus more. I’m excited about living here now. You can tell the managers really care about the residents."
"Everything has been great except for the noise that comes from people playing ping pong outside of my baby daughter's room late at night. Staff have been very nice and helpful. There seem to be some nice community events. Hopefully we will have some time to check them out while we stay here."
"Positives:Awesome ladies at the front office. Very personal community, you’re not just a number here.
Negatives: no good deal for renewing your lease. Noise can be an issue but mostly just on weekends. Activity’s have gone down since last summer."
"So far I love the apartment. Amenities are amazing. The gym is nice and clean, have only lived in the apartment less than 2 weeks, and already been almost everday! the Move was simple, Duranda is amazing, as well as the other agents!"
"The property manager and her staff seem to be more concerned with wholly unnecessary pool wristbands than with the quality of life for the residents who live here. Having our sleep interrupted multiple times in the past week is absolutely unacceptable. Perhaps the staff should have checked the dust levels the *first* time the alarm recently went off last week. Then there wouldn't have been multiple nights of the residents, who of course spend way too much to live here, having their sleep interrupted, severely impacting our quality of life. Again, perhaps if the community staff weren't so obsessed with limiting our enjoyment of the community amenities by making us sign new agreements in the form of pool wristbands, this fire alarm could have been dealt with a long time ago. Additionally, I do not believe they care about the safety of our community. We asked several months ago for additional mirrors and speed controls in the parking garage. No speed controls have been implemented, and there are no mirrors on the third and fourth floor (roof) of the garage. Trash is left in the stairwells and walkways for weeks at a time - where is the maintenance staff? All in all, this past month has really changed my perception of this complex, and when my lease is up at the end of November, I will certainly be exploring my options elsewhere."
"My wife and I chose this apartment because of it's location, how new the complex was, and securities in place (Gates, alarms). We have been very impressed so far. The staff is wonderful to speak to, very helpful, and the building is very close to a fresh market, as well as many other places that one would need (Autozone, banks, etc). The area is still in development. You can see multiple buildings being built but overall, we both believe it is a very nice area. While we've only been here for 6 days, everyone that lives here that we have run into is very nice. It's not loud in the halls and I can't hear anyone in the floor above me or my neighbors. The only thing we're having trouble with is the smaller parking spots. There's plenty of room to park in the garage area so you never run out of room, but you may have to pull in a lot closer to cars and the pillars holding up the garage floors. It is the city and we expected some parking spots to be more compact. It doesn't ruin the experience by any means, we've just been used to slightly bigger parking spots. If you're worried about door dings or vehicle damage, that could happen at any apartment in the city. I think everyone is respectful of each others property so I don't imagine it will be a problem. We don't really have any complaints so far. The apartment we moved into is very nice and we're happy with our decision."
"So far so good. Issues seem to be no disposal of large trash items so people leave their large trash items littering the garage and no one seems to be doing anything about it. Lots of people don't pick up after their pets so you get to step in lots of $h!t when walking your dog at night. Otherwise, the gym is decent, their is no jacuzzi, people seem to really like the coffee in the lounge, the packaging pickup system is great."
"I knew I wanted to live at the Alexan West Dallas the moment I stopped for a quick look. Brought back my girlfriend and she loved it as much as I did. I must say the staffs hospitality and humor was a big selling point!"
"I really enjoy the location! The addition of the food trucks a couple of times per month is great as well! There are a variety of activities offered - I can't always attend due to my daughters schedule but I think its an awesome amenity!"
"Absolutely love living at Alexan West Dallas! My first apartment home in Dallas, TX. The staff is great, the community is amazing, and we are 6 minuets away from down town without all the traffic. Plus if you are Vegan you have plenty of eat out options in the area."
"Love living here! The property is beautiful! The community areas are amazing with free coffee, espresso, lattes, there are meeting rooms, event area, I can keep going. The ladies in the office are friendly, professional and know you by name. It’s near the highway, near downtown, great views and walking distance to the market for shopping, restaurants, drinks, yoga....it’s great living here!"
"Have had a terrible experience with noise and poor behavior from residents after hours. Got very little honest effort and support when dealing with issues as far as residents noise, behavior and involvement with police on multiple occasions. Front desk ladies are awesome though! Prices are going up, with no incentive to stay another full year. No more happy hours, less resident events and the events have had less food/drink options."
"I love it here! The staff and the amenities are top notch and the location is great. I’m still learning my way around but I love being so close to downtown and Trinity Groves and there is a grocery store, coffee shops, a yoga studio and more within walking distance. Very happy here 😊"
"The moment I stepped on to this property, all I felt was just friendly and helpful vibes. The women at the front desk are always so kind and they have always made me feel welcomed here even with the ten billion questions I may have.
The location is okay and developing and not much going around but so close to the freeway to other activities.
The apartment itself is pretty nice! It’s so big but the problem is that I can hear the neighbors a lot. The amenities are so nice too and being able to interact with other residents through these spaces are great!"